Frequently Asked Questions

General

  • What is Kabsule?
    Kabsule is an innovative social lifestyle app which allows users to schedule messages with desired time and location. Users can set a time and/or location for each message, where recipients can unlock when and where it was prescheduled. Another unique feature of Kabsule is its Life Kabsule feature, where users can leave messages, photos, videos, and audio to their loved ones in case anything happens.

  • Do I need to continue updating Kabsule?
    We recommend users to update Kabsule whenever updates are available in the App Store or Google Play Store. We encourage you to always download the latest available version of Kabsule. The latest version contains new enhancements and bug fixes, providing you the best experience.

  • Why should I turn on Location Services?
    One of the unique features of Kabsule is its location kabsules, where the sender requires the recipient to open / unlock the Kabsule at a specific location. For privacy and security reasons, we are requesting your permission to use Location Services during the sign-up process. We encourage you to turn on Location Services for better experience.

    To turn on Location Services for your iOS devices:
    1. Tap Settings > Privacy > Location Services
    2. Tap the switch icon to turn on Location Services
    3. Scroll through the list of apps. Tap Kabsule
    4. Tap and select ‘While Using the App’

    To turn on Location Services for your Android devices:
    1. Tap Settings > Security & location > Location
    2. Tap the switch icon to turn on Location Services

  • Why should I provide my phone number and email?
    Just like traditional instant messaging, Kabsule can automatically recognize and add people in your contacts who are already using Kabsule by accessing your phone’s address book.

  • Why should I provide my date of birth?
    The minimum age requirement for anyone signing up for a new account on Kabsule is 16 years or above. This is stated in our Terms of Use agreement, which can be found during the sign-up process and in our App.

  • What is Kabsule ID?
    Kabsule ID is a key used to identify Kabsule Users. It cannot be changed or deleted once it is set. The main purpose of the Kabsule ID is for someone who does not want to exchange their personal phone number or email in different occasions.

  • What about GDPR?
    In 2018, the General Data Protection Regulation (GDPR) came into force in Europe as the primary law regulating how companies protect EU citizens’ personal data. The new requirements of the GDPR have become effective from May 25, 2018 onwards. For more information, please review Kabsule’s Privacy Policy and Terms of Use.

  • Can I delete my Kabsule account?
    Yes you can. If you delete your Kabsule account, all your data will be permanently deleted from our system including your personal data, friend list, Kabsule history, Future Kabsules, and Life Kabsules. We cannot remove the groups, Kabsule messages, and comments which have been sent. They will remain on the recipient(s)’ side.

    To delete your Kabsule account:
    1. Tap > > Settings > Account
    2. Tap Delete Account, then enter your Kabsule ID and Password to confirm deleting your Kabsule Account